While doing interface monitoring for solution manager 7.2, I have configured correctly even though the alerts status in gray. When i check the manage system configuration i could see that extractor was failed.
There is some issue with LMDB. For me production is working fine. so i have compared and found that the product instance is not picking up correctly. so i have manually added similar to PRD and saved.
Go back to manage system configuration–>step 8 Finalize configuration–>Extractor step up
Please refer the below sap note for your quick reference.
2012170 – Error “No Extractor was activated for <SID>” in step Extractors Setup
I guess this is useful.Please write about it and keep following for more update.