SAP Business Objects

Support Package installation on Windows:

You must have Administrator privileges on your Windows system to run a SAP BusinessObjects Support
Package installation.
In order to free resources on the machine on which you are installing this Support Package, it is
recommended that you use the Central Management Console (CMC) to stop all of the SAP
BusinessObjects Enterprise servers on the machine before installing the Support Package, with the
following exceptions:

• Server Intelligence Agent (SIA)
• Central Management Server (CMS)
• Input and Output File Repository Servers (FRS)
• CMS system database

These services and servers must be running for the installation to proceed.

Note:
• If you have modified web.xml files for SAP BusinessObjects web applications, see Saving web.xml
file modifications before you apply a Support Package.
• If you are updating a product that contains server components, the installation program prompts
you for information for your deployment’s Central Management Server (CMS). This is required to
update content that is stored in the CMS database, such as localized strings for server properties.

To install SAP BusinessObjects Support Packages for server components on Windows:

This procedure is used to install Support Packages that update the SAP BusinessObjects Enterprise
4.0 Server package running on Windows. This package updates SAP BusinessObjects Enterprise
server components.

1. Launch the installation by running setup.exe
2. Choose a language for the installation program to use during the installation process, and click OK.
The installation program checks your system to ensure the proper prerequisites are in place
3. Click Next.
4. In the “Welcome” dialog box, click Next to proceed.
15 2011-02-17
Support Package installation on Windows
5. In the “License Agreement” dialog box, review the contents of the End User License Agreement,
and click Next to proceed if you agree to the terms.
If the Support Package includes server components, the “CMS” dialog box is displayed.
6. Type the Hostname, Port Number, and Administrator Password for your deployment’s CMS, and
click Next to continue.
7. In the “Start Installation” dialog box, click Next to begin the installation.
The update will install.

Note:
If web applications are updated as part of the Support Package, depending on the options you chose
when you originally installed SAP BusinessObjects Enterprise a post installation dialog box may
appear with additional instructions for redeploying your .war files.
8. Click Finish.

To install SAP BusinessObjects Patches for client components on Windows:

This procedure is used to install Patches for SAP BusinessObjects client applications. This includes
the following packages:
• SAP BusinessObjects Enterprise 4.0 Client
• SAP BusinessObjects Enterprise 4.0 Live Office
• SAP Crystal Reports for Enterprise
• SAP Crystal Reports 2011
• SAP Crystal Presentation Design
• SAP BusinessObjects Dashboard Design
1. Launch the installation by running setup.exe
2. Choose a language for the installation program to use during the installation process, and click OK.
The installation program will perform a check to ensure the required prerequisites are in place.
3. Click Next.
4. In the “Welcome” dialog box, click Next.
5. In the “License Agreement” dialog box, review the contents of the End User License Agreement,
and click Next to proceed if you agree to the terms.
6. In the “Start Installation” dialog box, click Next to begin the installation.
The “Installation Progress” dialog box appears.

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